Italian Community Support Specialist - Social Media

Join our team and contribute to our community by providing empathetic accurate and timely assistance with inquiries on our social media platform.

Job Location: Athens Greece

Here is what youll do:

• Familiarize yourself with our platforms products and community standards ensuring you are equipped to address user concerns effectively.
• Make informed decisions and advocate for our communitys best interests demonstrating strong interpersonal and communication skills.
• Prioritize the wellbeing of our community and support our mission to #ShipLove.
• Investigate and resolve reported issues on our platform including account support requests and reports of potentially abusive content.
• Respond to user inquiries promptly and with empathy maintaining highquality standards.
• Utilize marketspecific knowledge and insights to identify scalable solutions for improving community support.
• Analyze relevant data to enhance the overall user experience on the platform.
• Enforce our platforms Terms of Use by monitoring and addressing reports of abuse.
• Review reported content within agreed turnaround times and quality standards.
• Identify workflow inefficiencies and propose improvement solutions.
• Identify trends and patterns escalating issues outside company policy to the global team.

Minimum requirements:

• Native Italian with English B2 Written and Spoken
• Some level of higher education/college preferred.
  
• Experience: Up to 1 year of experience in a Business Process Outsourcing or similar environment.
• Cultural awareness: Demonstrate cultural sensitivity and awareness relevant to the supported market/region.

Remote Work :

No