IT Support Analyst

Perm role

Seeking a sociable energetic Help Desk Analyst to work in our Information Technology Department someone who can provide technical assistance to all levels of employees. The ability to work in a fastpaced environment as part of a team with great personalities fosters an opportunity for professional growth. This is an entry level position ideal for individuals with 0 5 years of information technology experience. The responsibilities for this position will include but are not limited to:

• Maintain and record end usersupport tickets and other applications as required.
• Document problems and remedial actions taken or installation activities.
• Analyze user requirements procedures and problems to automate or improve existing processes.
• Read and develop technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Test programs correct errors and make necessary modifications.
• Work as part of a project team to coordinate solutions.
• Train users and answer questions.
• Approve schedule and plan installation and testing of new products and improvements to computer systems such as the installation of new or existing software.
• May be required to provide afterhours support.

POSITION REQUIREMENTS

This position starts working fulltime in the office during the training period with possibility of hybrid schedule.

• Four year college degree preferred
• Up to 5 years experience in the Information Technology field.
• Microsoft Office 365 and Windows 10 and Windows 11 preferred.
• Strong interpersonal relationships and ability to interact with all levels of the organization.
• Strong organizational skills.
• Ability to effectively work within a team environment.
• Skill in organizing and prioritizing work and following assignments through to completion.
• Skill in written and verbal communications.
• Ability to work well under pressure with deadlines possess a sense of urgency.
• Ability to work in a fastpaced environment with a variety of personalities and work styles.
• Ability to be flexible in schedule and adaptable to constant change.
• Ability to effectively handle multiple tasks and frequent interruptions.
• Ability to handle details with accuracy.

Remote Work :

No