IT Support Analyst - DHL

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the worlds most international company in the world

A company that pioneered crossborder express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.

Join our team and discover how an international network thats focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please visitconfidential

Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!

ROLE PURPOSE:

To establish IT quality standard (Equipment Process and Application) within Bahrain Aviation Hub & Gateway achieving Best In Class objectives set for MENA region.
• Supporting hardware and software inside DHL Bahrain organization

YOUR TASKS:

• Provide hardware and software support to users of desktop PC equipment. Escalate issues as necessary to System Administrators.
• To respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
• Maintain the update asset inventory system.
• To ensure the functionality and accessibility of all peripherals ( such as scanners desktop and printers ) plus hand help units.
• Monitor day to day all aspect of the system security as per DHL IS security Standards. Make immediate escalation/action as necessary to prevent a breach of security or loss Of information.
• To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
• To roll out Hubs & Gateways applications (SCL IAS CIA DCE ACA) and migrate from potential local solutions.
• Standardization and optimization of processing quality within Bahrain Aviation Hub & Gateway.To support business growth by providing market leading IS tools process while reducing unit costs.
• To ensure all IT related systems & peripherals are implemented with the minimum disruption to the business
• Ensure that all IT services are delivered according to Service Level Agreements with the business managers
• Ensure that Hubs & Gateways complies with the Security standards as described in the Information Asset Security Standards.
• Review technological advances in the industry with the purpose to be able to provide the company the most cost effective solution and the customer a premium service to enhance DHLs position in the market place.
• Support need to cover 365/24/7.
• Telephone night support 365/24/7.

YOUR PROFILE:

• Degree in Computer Science or equivalent to it.
• Minimum 2 years experience in support position
• DHL product/services knowledge
• Written & spoken communication skills
• Communications skills
• Ability to apply principles of persuasion and/or influence over others in supervisory capacity.
• Exercising judgment in determining time place and/or sequence of operations.
• Customer Orientation
• Fluent in Written and spoken English. Arabic speaking or other languages an advantage.

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks Then apply now!

We look forward to receiving your application!