Administrative Coordinator
Posted on :
10-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2828058
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Administrative Coordinator
Work Location: Detroit MI 48226
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Dept: Automated Group Reporting
Engagement Description:
- Provide customer service support (Membership and Billing webbased tools) to external Agent and Group customers received from the help desk phone line.
- Additionally conduct special assignments as requested analyse membership reports and resolve external customer membership issues.
Top 3 Required Skills/Experience
- Two years of customer service experience required; help desk experience preferred.
- Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines and have effective verbal written communication and interpersonal skills required.
- Effective analytical (attention to detail) and problemsolving skills to identify evaluate and recommend application/system solutions required.
Required Skills/Experience The rest of the required skills/experience. Include:
- Selfstarter ability to work independently or in a team environment and consistently produce high quality results required.
- Ability to make decisions within scope of responsibility where operational guidelines/procedures are nonexistent required.
- Proficient with PC applications and systems (e.g. Outlook Word Excel Teams etc.) required.
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- Working knowledge of the Client selfservicing applications and operating systems considered a plus (eMVP eBilling Secured Services Members Edge GroupCRM).
- Minimum of 13 years of healthcare (membership & billing specific) experience preferred.
Education/Certifications Include:
- High School Graduate or GED equivalent required.
- Two years college preferred.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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