Quality Administrator

Who we are

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Supply Chain & Retail, Commercial & Clinical (Med Tech / Pharma) and Product Access.

With a workforce of close to 3,500 spread across Ireland, United Kingdom, the Netherlands, the Nordics, Germany and the USA, Uniphar is a trusted global partner to Pharma and MedTech manufacturers, working to improve patient access to medicines and treatments around the world.

Culture at Uniphar

We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. We have built working relationships which span decades with many of the world's largest Pharma and MedTech companies. We believe that this is because we know how to build a relationship of trust with our partners - we put our customers and their patients at the heart of what we do and treat them with integrity and respect. Everything Uniphar does is enabled by our people. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture.

The Role

To provide administrative assistance & support on all matters associated with the operation of the Quality & Pharmacovigilance Departments, to include continuous updating & maintenance of the Company's Quality Management & Pharmacovigilance System.

• Acts as Department Administrator, makes SOPs effective, system troubleshoots, notifies colleagues of SOP's requiring updates & maintains & updates the Quality Management System (QMS) as required by the wider Quality team.
• Logs Adverse Events, Product Complaints and customer complaints and ensures the appropriate follow up with all relevant parties (e.g. supplier, patient, quality team, etc.)
• Maintains an efficient filing system within the Quality Department by logging training records, new procedures, quality records and other quality documentation onto a Q-Pulse system.
• Communicates any identified gaps to maintain compliance.
• Delivers team training regarding Company Quality & Pharmacovigilance policies and procedures.
• Keeps abreast regarding all aspects of the role i.e. procedures, compliance and regulatory matters.
• Identifies, puts forward and discusses any ideas that may lead to process improvement within the organisation.
• Builds positive and professional working relationships with all relevant company personnel.
• Supports the quality team & quality projects as required.

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

• Third level qualification in a related discipline.
• Minimum of 1 year's experience in a similar administration role.
• Excellent PC skills, including Word, Excel & PowerPoint, etc.
• Knowledge of Q-Pulse considered an advantage, but not essential.
• Experience of working in a GxP environment considered an advantage, but not essential.

COMPETENCIES

• Excellent verbal & written communication skills.
• Sound attention to detail.
• Excellent telephone manner.
• Highly organized & efficient - with an ability to multi task and get the job done.
• Excellent interpersonal skills - with an ability to positively interact with all relevant personnel.
• An ability to prioritise and work under pressure.
• An ability to meet deadlines.