Customer Support Eng....
Customer Support Engineer
Posted on :
09-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-05-2024
Job Description
Req ID : 2823127
Interact with clients via phone email or chats and provide concise written/verbal
instructions.
Install and configure computer applications. Monitor and maintain computer
networks.
Configure operating systems resolve issues related to the network.
Diagnose troubleshoot and resolve issues using customer input.
Learn on HP Portal regarding the emerging technologies and Work with that.
Act as the first point of contact for clients with issues concerning their Desktop
Plotter Printer Scanner and other computer equipment.
Keep track of system issues and adhere to the agreed timeline until an issue is
resolved.
Maintain procedural documents and reports.
Follow standard procedures to resolve issues by connecting them to relevant
internal departments.
Provide prompt accurate feedback to customers.
Ensure proper documentation of all issues.
Follow up with clients ensuring their computer systems are functioning properly
after troubleshooting.
Prepare prompt accurate reports. Document technical knowledge in the knowledge
database.
Train people on how to use different systems.
Help companies deploy new software or hardware systems
Requirements
Proven work experience as a Technical Support Engineer Desktop Support Engineer
IT Help Desk Technician or similar role
Handson experience with Windows/Linux/Mac OS environments
Good understanding of computer systems and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problemsolving and communication skills
Ability to provide stepbystep technical help both written and verbal
BS/Diploma degree in Information Technology Computer Science or relevant field
B2B sales ,corporate Sales , IT Product Sales, Field Sales
Employment Type
Full Time
Key Skills
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