Infra Specialist

Provide assistance knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

Perform system changes and developments to any of companysystems and applications to agreed standards and timescales.

Provide basic hardware/software configuration fault finding and problem resolution.

Conduct routine maintenance monitoring and administration on IT systems hardware network and business applications.

Provide video and audioconferencing system support to end users

Supporting Group Digital projects/initiatives

Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk Telecoms provision and support.

Answer technical queries and meet operational service levels

Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

Work as a team member and share knowledge with colleagues.

Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

Generate KPI s and reports to share details on the IT service and IT activities.

Provide user training hints and tips and other user assistance as required on client systems and applications.

Provide purchasing advice to and purchase IT equipment on behalf of the business place orders and manage the stock of IT equipment and spares.

Be available to support the business during out of core hour working time.

Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

Manage incidents and requests from customers.

Job requirements

A sound range of IT skills which need to be kept up to date in line with IT developments in the business.

Have a basic understanding of the desktop and LANWiFiWAN technical domains involving familiarity with a wide range of environmental components and support tools.

Good knowledge of computer hardware Windows and Mac operating systems and software applications

Good understanding of mobile / smart devices Android and iOS

Good working knowledge of video conferencing platforms Zoom BlueJeans Skype for Business

Good working knowledge and experience in managing Office365 and Azure

To demonstrate the ability to acquire and apply new technical knowledge be able to work without close supervision.

Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

The ability to work within a team and be willing to share learning and to learn from others.

Possession of good verbal and written communication skills.

Maintain good personal skills and an ability to cope with potential conflict.

QUALIFICATIONS AND EXPERIENCE

IT / engineer related diploma from polytechnic or degree from university

Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

ITIL Foundation V3 would be beneficial

Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

Familiarity with professional development standards

Thorough knowledge of IT products and the marketplace

Maintaining a good network of contacts within IT and within the business

It is beneficial to have experience in the following technical support areas Windows operating systems LAN / WiFi / WAN Office 365 Office products Outlook Internet Web Browsers Skype Zoom BlueJeans messaging and conferencing.

PREFERRED SKILLS

Strong interpersonal communication and presentation skills.

Must be analytical selfdriven and proactive in keeping up with new technologies and attention to details.

Independent worker with initiatives resourceful positive attitude friendly deposition good team player and able to deliver results within tight deadlines.

Experience of project management tools and techniques to assist in major Information Technology implementation projects.

Some oncall or after hours work may be required