IT Support Specialist I
Posted on :
09-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2822992
About us
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview: Process and address incoming service desk requests both onsite and remotely via
email phone or the support portal.
Primary Responsibilities
Schedule and perform onsite visits to client to set up and troubleshoot
equipment
Assist customers with all technologyrelated moves/adds/changes
Configure install and maintain IT users desktop software and hardware
including
current versions of Windows Mac and MS Office products
Troubleshoot PC/MAC issues remotely
Troubleshoot general network infrastructure problems including networking
equipment printers PC/Server hardware etc.
Escalate to 2nd and 3rd level support on serverrelated problems.
Learn about and apply proven and emerging technologies (Azure Windows
Server
Office 365 Exchange SharePoint VMware Cisco networking etc.)
Responsible for documenting solutions to problems and developing enduser
guidelines
Other duties may be added as defined
Requirements
Skills and Experience
College degree preferred
Must have the ability to handle multiple tasks and priorities
Able to plan schedule and effectively communicate with staff and clients
Must have a customer service oriented attitude
Must be detailoriented
Must have strong interpersonal communication and team based skills
Must have strong documentation skills
Must have exceptional oral and written communication skills
Basic knowledge of computer hardware software and equipment
Being a selfstarter as well as a problemsolver
Benefits
Medical/Dental/Vision Insurance
401k with match
Generous paid leave policies
Life Insurance coverage
Performancebased incentive compensation
Employment Type
Full Time
Key Skills
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