Helpdesk - Help Desk Support TechSME - MS - MDEK12

JOB TITLE: Help Desk Support Technician SME Level

Location: Jackson MS
Duration: Long Term Contract

JOB DESCRIPTION

The selected candidates role will focus on providing all levels of support to our customer base both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting software installation hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing prioritizing and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED DEGREE

Bachelors degree in computer science Information Systems or related field.

Preference given to candidates with the below skills/experience.

Must also meet minimum requirements.

Microsoft O365 experience

BMC Footprints Help Desk Experience

MAC OS Experience

REQUIRED CERTIFICATION(S)

REQUIRED SKILLS/EXPERIENCE

Experience working in a help desk environment