SOURCING Client Service Representative

Title: Client Service Representative

Pay Rate: $19.00/hr.

Benefits as a Tekberry Temp: Paid Biweekly Healthcare (employer contribution) Dental & Vision

Job Type: FullTime; 12month Contract

Shift(s): MonFri 8:30 am 5:00 pm

City: Tolleson

State: Arizona

Zip: 85353

*Background Check and Drug Screen Required. *

Tekberry is looking for a highly qualified and motivated Client Service Representative to work onsite with our client a toptier global automotive businesses company. As a W2 employee you will have access to health benefits.

The position of Client Service Representative I entails being the primary customer support for a contactcenter. Success in this position requires that the CSR can work independently with little to no supervision to provide immediate availability be professional provide documentation within systems and be knowledgeable of products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheims product offerings.

Responsibilities:

• The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Maintaining relationships with existing customers includes problem solving by the CSR by consulting with dealers and educating them about Manheim and ancillary partners.
• Part of this process will include identifying assessing and resolving these issues and determining who needs communication on these issues including central functions such as IT or Product or any such Manheim Partners.
• May work across other departments to train on resolving different client issues.
• The CSR will provide responsive timely telephone chat and email support. The CSR shall personally act as the single pointofcontact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
• The CSR will also oversee/monitor the resolution to all problems regardless of delegation to other departments

Qualifications:

• High School Diploma or GED required College degree or equivalent experience preferred.
• Minimum of 2 years of Call center and/or client interfacing experience
• Schedule must have flexibility to work evenings weekends holidays as required
• Multitask and prioritize required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology internet email
• Excellent oral and written communications skills particularly in a phone or email context
• Experience working in a contact center metrics driven environment
• Strong communication skills and basic computer knowledge
• Ability to operate under tight pressure
• Experience working in the automotive industry

Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. US citizens Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to work Corp to Corp or to sponsor H1B visas currently. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.

Tekberry Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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