Customer Support Specialist

Main Purpose: Communicate with customers to answer their inquiries and solve their problems.

Responsibilities:

Respond to customer queries in a timely and accurate way via phone email or chat.

Building good relationships with clients.

Resolving complaints and following up on new decisions.

Follow procedures and policies.

Identify customer needs and help customers use specific features.

Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customer.

Work on any additional tasks related to the job.

Requirements

Communication skills

Bilingual Communication Skills: Fluency in both Arabic and English with excellent written and verbal communication skills.

Customer Focus: A strong focus on providing excellent customer service and satisfaction by understanding customer needs and providing effective solutions.

Problem Solving: Ability to analyze and resolve customer issues in a timely and effective manner.

Attention to Detail: Ability to document customer accurately and efficiently.

Multitasking: Ability to handle multiple customer inquiries and tasks simultaneously.

Team Player: A positive attitude and willingness to collaborate with other team members to achieve team goals.

Resilience: Ability to handle difficult customers and situations with professionalism and composure.

Previous Experience: Experience in a call or contact center is preferred.

Benefits

About WalaPlus:

WalaPlus the leading provider of innovative employee wellbeing solutions in the Middle East is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015 we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.

In Saudi Arabia we have made a significant impact serving over 500 clients across all industries including multinational corporations government ministries and SMEs. With more than 7000 merchant partnerships and support for over 1 million users we have become the goto partner for organizations seeking to enhance loyalty and happiness.

Expanding our reach WalaPlus has recently entered the United Arab Emirates and Egyptian markets aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.

As pioneers in the industry we have launched a range of innovative incentive products including WalaOffer employees exclusive discounts and offers; WalaOne a comprehensive digital marketplace; WalaBravo a recognition platform; WalaPioneer an employee satisfaction surveying app; WalaActive an employee wellness solution; WalaElite an executive incentive program with many more in the pipeline. These solutions have set new benchmarks for loyalty programs equipping organizations with the tools to effectively engage motivate and retain employees at all levels as well as delight customers.

Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together we will shape a future where loyalty and happiness thrive.