Inbound Process Exec....
Inbound Process Executive
Posted on :
30-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2777655
Inbound Officer
Job Role:
Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality Efficiency and Accuracy
Maintain adequate knowledge levels on products processes and systems used
Ensure sales target are met
Skills Required:
o Excellent verbal communication skills
o Ability to comprehend capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Work Timings: Any 9 hours (7am8pm) or (7am12am)
Week offs 6 Rotational week offs per month
Languages Required: English Hindi (Mandatory).
Education: Graduates (Any stream)
Fresher: 2.80 LPA
Experienced : Max 4.0LPA
Job location: Karapakkam Chennai
verbal communication,customer care,cards,communication skills,knowledge of banking/credit cards,lead generation,customer service focus,crm,ebanking
Employment Type
Full Time
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