CRM - Manager

Key Responsibilities:

1. Customer Relationship Management:

   • Act as the primary point of contact for customers postsales providing timely and personalized assistance.
   • Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
   • Address customer inquiries concerns and requests promptly and professionally.

2. PostSales Support:

   • Coordinate and facilitate the handover process from sales to operations ensuring a smooth transition for customers.
   • Provide guidance and support to customers throughout the occupancy process including movein logistics warranty inquiries and orientation sessions.
   • Collaborate with internal teams to resolve any postsales issues or challenges faced by customers.

3. Documentation and Administration:

   • Maintain accurate and uptodate customer records in the CRM system.
   • Prepare and distribute relevant documentation to customers including purchase agreements warranties and occupancy guidelines.
   • Assist in the preparation of reports and analysis related to postsales activities and customer feedback.

4. Customer Feedback and Improvement:

   • Gather feedback from customers regarding their postsales experience and satisfaction levels.
   • Analyze feedback to identify trends areas for improvement and opportunities to enhance the customer journey.
   • Proactively recommend and implement initiatives to improve postsales processes and customer satisfaction.