CPM International Customer Service Representative with High Level of German and English WFH

Our Client

Through research development and partnership our client supporting the benefits the feet bring us: freedom agility wellbeing and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort and they want to provide people with effective and reliable solutions to keep their feet healthy and painfree.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious:Proactive approach to problemsolving and a can do attitude.

We Achieve Together:Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What you will be doing

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• You can put yourself in our customers shoes analyse their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone email chat and social media
• Developing a sound understanding of the products and services offered by our client
• Embrace our company values and act as a brand ambassador

Requirements

What skills & experience will you bring to us

• Afluent level of German and English with exceptional grammar and spelling skills
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer

• Start date: 10th of May
• Contract: Permanent
• FullTime: (39 hours/week)
• Working days/Hours: Monday to Friday from 9:00 am to 6:00 pm
• Salary: 18000.00 gross per year
• Holidays: 2 accrued days per month
• Paid bank holidays 1 extra day in lieu
• Working from home
• Training:1 week of training / Monday to Friday from 9:00 am to 6:00 pm
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to signup for Discounted Private Health Insurance

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare #wearecurious #weachievetogether