Service delivery Manager

Overview

Key Responsibilities

• Develop and maintain strong client relationships
• Implement and manage service delivery processes
• Provide leadership and direction to service delivery teams
• Ensure service delivery meets quality standards
• Identify areas for improvement and implement solutions
• Monitor service performance and produce reports
• Collaborate with internal teams to meet client needs
• Manage service delivery budgets and resources
• Participate in client meetings and presentations
• Resolve escalated issues and complaints
• Stay updated on industry best practices
• Conduct performance evaluations of service delivery teams
• Ensure compliance with service level agreements
• Contribute to the development of service delivery strategies
• Lead and support service delivery projects

Required Qualifications

• Bachelor s degree in Business Administration or related field
• Proven experience in service delivery management
• Demonstrated leadership and team management skills
• Strong understanding of project management principles
• Excellent communication and interpersonal abilities
• Ability to analyze data and produce actionable insights
• Customerfocused mindset and strong problemsolving skills
• Proficiency in relevant software and tools
• Knowledge of industry regulations and standards
• Ability to work effectively in a fastpaced environment
• Strong organizational and time management skills
• Certification in Service Management (e.g. ITIL) is a plus
• Proven track record of meeting and exceeding service delivery targets
• Strong negotiation and conflict resolution abilities

regulatory knowledge,quality standards,service management certification,customer service,process improvement,fast-paced environment,problem-solving,project management,negotiation,interpersonal skills,client relationship management,time management,budget management,leadership,conflict resolution,industry best practices,service delivery,communication,data analysis