Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders forms applications and requests.
• Keeping records of customer interactions transactions comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Miller Wilkins and amp; Associates is proud of its deep roots in the Cincinnati community with almost 100 years of combined local real estate experience. Started 1996 Miller Wilkins and amp; Associates has evolved into a midsized firm providing a full range of appraisal services ranging from single family residential homes and lots to large complex commercial properties while representing a diverse clientele. We ensure that an appraiser with the appropriate level of experience and expertise handles each assignment. In addition we invest in the latest technology so that we have the best tools available to execute our work and to fulfill our clients needs. In summary we combine the approach of a smallsized firm with big firm expertise and results. Miller Wilkins and amp; Associates Is situated to deliver high quality resultsoriented appraisal services to all of its clients. We look forward to continuing that tradition into the future with our clients.