Sales Business Analyst mdf

As a Sales Business Analyst you will play a pivotal role in facilitating seamless communication and collaboration between presales sales product management and operations. This crossdepartmental function involves customercentric interactions managing partner relationships and supporting the entire sales cycle from presales to customer success. This parttime position (with the potential for growth into a fulltime role) requires a techsavvy individual who excels in partner success and is passionate about making a meaningful impact in the healthcare industry.

Tasks

• Collaboration with PreSales team:

• Work closely with planning companies to develop tender specifications.

• Coordinate and support responses to tender invitations and specifications.

• Building appropriate internal process cross department for Tender answers

• Customer/Partner Relationship Management:

• Act as the primary point of contact for inquiries or concerns demonstrating a proactive and solutionoriented approach for Customer success team and Sales/partners

• Support Head of Sales in building appropriate dashboards/processes to streamline sales and customer activities and build strong funnel

• Support Sales team in identification of opportunities for upselling additional features or crossselling omplementary products focusing on getting our customer a better handon CX products

• Identify with different tools nonaddressed market and work with Director of Sales to plan the strategy

• Collaboration with Technical teams:

• Collaborate closely with sales and customer success teams to ensure successful tender acquisition implementation and product utilization.

• Feedback Collection:

• Proactively gather customer/partner and internal team feedback and insights serving as the voice of the customer within the organization.

• Collaborate with the product development team to relay valuable input for future enhancements.

Requirements

• Education and Experience:

• Minimum Bachelors degree in Business Healthcare Management or a related field.

• Experience in at least one of the following roles: partner management customer success presales or sales.

• Experience in tender business in the healthcare sector.

• Language and Communication:

• Fluent in both German and English

• Strong client relationship skills with exceptional verbal and written communication abilities.

• Skills and Abilities:

• Adaptability to thrive in a dynamic and fastpaced environment.

• Strong analytical and problemsolving skills with attention to detail.

• Ability to collaborate effectively with crossfunctional teams.

• Proven operational excellence in developing and implementing strategies

• Deep knowledge of customer success and sales metrics.

• CRM and Microsoft Dynamics knowledge

• Excel proficiency

• Analytical skills

Benefits

• We offer you a permanent working contract with a competitive remuneration package!
• Time for relaxation! 28 paid vacation days
• Warmhearted flexible and solutionoriented culture with open feedback culture with performance review to accelerate your career goals!
• International environment with more than 30 different nationalities!
• WorkLifeBalance: Flexible working hours!
• Wellness (at)CX: Wellness Bonus! A Wellness Stipend of 400 net annual benefit to contribute to your personal health and wellness.
• Women (at)CX: Professional and intellectual knowledge exchange with highly talented and ambitious colleagues from all over the world
• You will get access to a learning management tool to attend trainings and improve your skills!
• Access to the EAP (Employee Assistance Program) Solution and support advice in regard to: mental and physical health employment guidance personal family financial and legal issues and questions.
• We offer you a vibrant workspace! Regular team events included Christmas and summer parties!
• Free coffee and drinks with weekly fresh veggies and fruit!
• Free Corporate Massages!