Desktop Technician

1st and 2nd Line Mobile Communication Support:

Create and deploy images for all mobile devices.

Provide ongoing maintenance support for hardware and software.

Creatively resolve issues related to mobile communications.

Handle emailrelated inquiries.

Offer 1st and 2nd line assistance as required.

Ensure prompt response to calls and escalate when necessary.

1st and 2nd Line Maintenance and Application Software Support:

Resolve enduser problems promptly.

Escalate unresolved issues appropriately.

Update and close service desk calls efficiently.

Perform software upgrades and installations.

Configure and maintain all software applications.

Conduct software maintenance and desktop imaging.

Scope of Work:

Assist in clearing ICT equipment in Members of Parliaments offices.

Support the rollout training and ongoing support of Members ICT equipment.

Provide technical support as needed by the ICT team.

Requirements

Technical Requirements:

A / MCSE certification.

Knowledge of Institutional Computing Infrastructure.

Minimum of 2 years of IT support experience.

Advanced communication and computer literacy skills.

Strong administrative and interpersonal abilities.

Ability to work well under pressure.

Proficiency in mobile devices and applications.

Expertise in supporting and troubleshooting desktop equipment.

Discretion in handling sensitive information.

Customer satisfaction focus.

Proficient problemsolving and troubleshooting skills.

Familiarity with the ITIL framework.