Customer Support Associate

Join our team at Sataware Technologies a leading Software Development and BPO outsourcing company dedicated to delivering reliable and resultdriven solutions. We are currently seeking a Customer Support Associate who embodies our core values of Accountability Commitment Communication Growth and Personal Responsibility. In this role you will have the opportunity to bring innovation and tailored solutions to every project ensuring client success. Our mission is to elevate your vision with passion and precision making quality the centerpiece of our work. If youre committed to doing things right the first time and keen to be part of a team that values quality as the key to delivering customer value for money we encourage you to apply. This is your chance to be part of a global brand that focuses on secure scalable and reliable business systems.

Tasks

We are searching for an outgoing customer service representative that can assist our clients with product inquiries in a timely efficient and polite manner. The customer support Associate will help with client retention by handling problems and product difficulties while communicating in a professional positive manner. You will use your multitasking abilities while listening and conversing to consumers navigating computers and typing call documentation. You will be able to quickly establish client confidence and trust.

• Assist customers in resolving product or service related issues through phone email or chat
• Provide accurate and timely information to customers regarding products services and company policies
• Handle customer inquiries and complaints with professionalism and empathy
• Document customer interactions and transactions accurately in the CRM system
• Collaborate with other team members to ensure customer satisfaction and retention

Requirements

• High school diploma GED or suitable equivalent.
• Excellent communication skills both written and verbal
• Ability to effectively troubleshoot and resolve customer issues
• Strong attention to detail and organizational skills
• Previous experience in customer support or a related field preferred
• Ability to work well in a fastpaced environment and prioritize tasks

Benefits

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible schedule
• Paid time off

It is important that our organisation has a culture and a work environment that respects and protects human rights and that all our employees receive the support and the encouragement that is needed to be able to exercise their rights in the workplace. Respect for peoples health wellbeing and rights are fundamental values for us.

Join our dynamic team at Sataware Technologies as a Customer Support Associate and be part of a global brand offering reliable BPO outsourcing solutions. Apply now and embark on a rewarding career journey with us!