Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
Family Description
Customer Services (CS) covers customer service in different areas such as technical support account support operations maintenance network design / deployment / integration / transformation and education. Generates revenue and the increase of customer satisfaction through planning designing deploying integrating optimising operating and maintaining phases.
Subfamily Description
NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of endtoend designrelated activities (address surveys site surveys design and asbuilt) for deployment projects.
Responsibilities
Required Skills
Impact
Impact is shortterm and departmental/project in scope. Accountable for quality accuracy and efficiency. Actions and errors can have functional area impact.
Scope & Contribution
Individual Contributor: Variety of complex tasks within area of responsibility Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.
Innovation
Performs routine activities to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
Communication
Works to influence others to accept job functions view/practices and agree/accept new concepts practices and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has crosscultural knowledge and global mindset.
Knowledge & Experience
Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge. Typically 35 years directly related experience and a graduate equivalent degree.
About Us
Come create the technology that helps the world act together.
Nokia is committed to innovation and technology leadership across mobile fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more productive sustainable and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas empowered to take risks and fearless to bring our authentic selves to work.
What we offer
Nokia offers continuous learning opportunities wellbeing programs to support you mentally and physically opportunities to join and get supported by employee resource groups mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer.
Nokia has received the following recognitions for its commitment to inclusion & equality:
At Nokia we act inclusively and respect the uniqueness of people. Nokias employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
As Nokias growth engine we create value for communication service providers and enterprise customers by leading the transition to cloudnative software and asaservice delivery models. Our inclusive team of dreamers doers and disruptors push the limits from impossible to possible.
Full Time