Customer Service Representative REMOTE

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm and have experience working with computers.

Customer Service Representative Roles and Responsibilities:

• Maintaining a positive empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders forms applications and requests.
• Keeping records of customer interactions transactions comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma general education degree or equivalent.
• Ability to stay calm when customers are stressed.
• Comfortable using computers.
• Experience working with customer support.

Benefits:

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Paid time off

Vision insurance

How to Apply:

If you are a detailoriented selfmotivated individual who thrives in a remote work environment we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate