Dear Coffee Customer Support Representative

Dear Coffee a company enthused by the pulse of city life and the coziness of a cup of Joe is seeking a friendly and dedicated Customer Support Representative to join our energetic team in London. Whether passionately assisting customers from the comfort of your own remote workspace or being the warm greeting within our office we are on the hunt for someone who can keep our customer satisfaction as high as our caffeine levels.

Key Responsibilities

• Handling customer inquiries with grace utilizing phone email or chat.
• Offering precise details on our products services and our customerfirst policies.
• Tackling customer complaints turning frowns upside down with empathy at the helm.
• Overseeing order logistics from start to satisfaction processing returns exchanges.
• Keeping customer records as fresh as our brews by maintaining our database.
• Teaming up across departments to keep the promise of a toptier Dear Coffee experience.
• Raising the flag on priority issues to ensure swift and effective solutions.
• Sharpening your expertise through continuous learning about our products and honing your customer service finesse.

Salary and Benefits

• Competitive salary based on just how awesome you are.
• Performance bonuses that echo the ting of a shop door with every delighted customer entering.
• Comprehensive health and wellness benefits because we want you as healthy as our organic blends.
• Generous vacation scheme and paid time off; were all about that work (and life) balance.
• Professional development programs because growing people is as important as growing beans.
• Remote or office flexibility options wear your slippers or your shoes; we appreciate both.

Skills and Qualifications

• Excellent Communication: Bring words to life over any medium phone keyboard or telepathy (just kidding on the last one).
• Problem Solving: Sniff out issues like a fresh pot brewing and resolve them faster than an espresso shot.
• Multitasking: Keep those plates spinning ensuring every customer feels like our only customer.

The Ideal Candidate will

• Navigate customer conversations with both professionalism and personability.
• Thrive when presented with a good challenge and relish in the problemsolving process.
• Harmoniously handle multiple tasks balancing efficiency with a keen attention to detail.

Application Process

1. Send your best resume and a cover letter that tells us your coffee order and why you belong at Dear Coffee via our online portal.

2. Well call up our favorite applicants for a chat over the phone or Zoom (coffee optional).

3. Impress us there and youll get a chance to showcase your skills further in a second interview.

4. Passing our background check will be the final step before the onboarding brew begins.

Remote Work Policy

If choosing to work remotely:

• You must have rocksolid internet and a distractionfree workspace.
• Your virtual communication game should be topnotch.
• Be prepared for regular checkins and team meetups online.
• Tech and support provided so you can serve up quality support sans office.

We cant wait to see how youll contribute to our community of coffee lovers and aficionados.

Ready to apply Visit our website to throw your hat into the ring. (Your coffee hat preferably.)

Dear Coffee is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remote Work :

No