IT support manager

• You manage the Information Systems Support team (Service Desk & Field Service) to ensure its proper functioning organization and development.
  
• You coordinate the handling prioritization and resolution of requests and incidents.
  
• You carry out internal communication relating to Information Systems and analyze key indicators.
  
• You develop and optimize Information Systems services processes and documentation.
  
• You participate in the development and implementation of the Information Systems strategy.
  

Requirements

• Completed studies (Uni/EFP HES ES) in computer science or deemed equivalent.
  
• 3 years minimum as an IT support manager in mass distribution an asset with team management.
  
• French (fluent)
  
• German (excellent knowledge)
  
• Excellent interpersonal skills ability to interact with all types of people.
  
• Openmindedness and sense of service.
  
• Resistance to stress and adaptability to fluctuations in work rhythms.
  
• ITIL Foundation Certification
  

• Management
  
• Leadership
  
• Retail Experience
  
• Retail Operations
  
• Adaptability
  

Benefits

• Profit sharing
  
• Participation
  
• Remote
  
• Corporate mutual
  
• Others
  
• Retirement at 64 thanks to the AVS bridge for men
  
• 5 to 7 weeks of vacation depending on age and seniority
  
• Maternity leave: 18 weeks at 100% of net salary
  
• Paternity leave: 3 weeks per event
  
• Discounts in Migros restaurants 4. reduction per meal
  
• Loyalty bonus: CHF 1500. after 5 years or CHF 8500. after 40 years (convertible into leave)
  
• Pension fund: benefit primacy and contribution doubled by