Salesforce Cloud Contact Center Specialist
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Job Description
Job Title: Salesforce Cloud Contact Center Specialist
Location: Alpharetta GA
Position Type: Contract
Duration: 6 Month
Work Type: Onsite
Rate: Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
JOB DESCRIPTION:
Job Overview:
We are seeking a highly skilled and motivated Salesforce Cloud Contact Center Specialist to join our dynamic team.
In this role you will be responsible for designing implementing and maintaining Salesforce Cloud Contact Center solutions to enhance our customer service operations.
The ideal candidate should have a strong background in Salesforce contact center technologies and excellent problemsolving skills.
Responsibilities:
1. Salesforce Implementation:
Design configure and implement Salesforce Cloud Contact Center solutions to meet business requirements.
Customize and optimize Salesforce features such as OmniChannel CTI (Computer Telephony Integration) and Service Cloud to improve contact center efficiency.
2. Integration:
Integrate Salesforce with other systems and platforms to ensure seamless data flow and a unified customer experience.
Collaborate with crossfunctional teams to implement and maintain integration solutions.
3. Custom Development:
Develop custom functionalities and features in Salesforce to address unique contact center needs.
Write Apex code Visualforce pages and Lightning components as required.
4. User Training and Support:
Provide training to contact center agents and other users on Salesforce tools and features.
Offer ongoing support to troubleshoot and resolve issues related to Salesforce Cloud Contact Center.
5. Analytics and Reporting:
Create and maintain reports and dashboards to track key contact center metrics.
Analyze data to identify trends areas for improvement and make recommendations for optimization.
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field.
Salesforce certifications such as Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant.
Proven experience in implementing and customizing Salesforce Cloud Contact Center solutions.
Familiarity with contact center technologies such as CTI IVR (Interactive Voice Response) and ACD (Automatic Call Distribution).
Strong problemsolving and analytical skills.
Excellent communication and interpersonal skills.
Skills:
Proficiency in Salesforce configuration and customization.
Knowledge of Apex Visualforce and Lightning components.
Experience with integration tools and technologies.
Understanding of contact center best practices and industry trends.
Strong project management skills.
ABOUT Ztek:
Ztek Consulting Inc is a minority and womanowned business enterprise that leverages a unique blend of human talent machine learning algorithms and artificial intelligence to provide customized talent management solutions for clients. Zteks diversityfocused hiring models have proven successful particularly in hiring veterans. The companys veteranfocused hiring and deployment program ZV.E.T matches skilled veterans with clients needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.
Employment Type
Full Time
