Interanational Telecaller Representative

Overview:

Key Responsibilities:

• Initiate sales calls to potential international clients
• Explain products or services and prices and answer questions from customers
• Provide information regarding products and services in an engaging manner
• Handle customer objections and negotiate sales
• Build and maintain longterm relationships with international clients
• Meet or exceed sales targets and goals
• Adhere to scripts and ensure compliance with international regulations and company policies
• Update customer information in the database during and after each call
• Follow up with international clients to ensure customer satisfaction and address any issues or concerns
• Collaborate with the international sales team and other departments to provide a seamless customer experience
• Conduct market research to identify potential new leads and customers
• Handle administrative tasks related to international sales and customer service
• Participate in ongoing training and professional development

Required Qualifications:

• Proven work experience as a telecaller telemarketer or similar role
• Fluency in at least one foreign language (preferably the main target market language)
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Customer service orientation and the ability to handle demanding clients
• Ability to work in a fastpaced environment and meet targets
• Good knowledge of international sales principles and practices
• Proficiency in using CRM software and other telecalling tools
• High school diploma or equivalent; additional certification in telemarketing or a related field is a plus
• Understanding of international trade regulations and cultural sensitivities
• Excellent time management and organizational skills
• Flexibility to work in shifts to accommodate different time zones
• Ability to adapt to different sales techniques based on the target market
• Attention to detail and accuracy in recording and updating customer information
• Ability to work well independently and as part of a team

communication,telemarketing,negotiation,customer service