IT Project Analyst

Duties:

The scope of work is to assist with the management of an existing work intake process for IT infrastructure requests.

This process is built using Service Now and Azure Dev Ops capabilities and the work effort would include (1) the intake triage and management of work requests (2) communication to assignment teams and customers (3) assessment of process for improvements.

Experience Required:

IT Infrastructure projects such as Server Telecom Network Data center migration refreshes

Working within a hospital setting that has 24x7 patient care

Communicating status updates with customer stakeholders and project teams

Demonstrated strong organization communication and interpersonal skills

Process Execution: Management/support of intake process including triage of requests and communication.

Process Improvement: Ability conduct process assessment and redesign (looking at current state and recommending future state).

Tooling Skills:

Familiarity of Service Now and Azure DevOps capabilities will be key as the process leverages them both.

Service Now (doesn t have to be in depth on everything but experience with things such as request forms assignment groups and general navigation/use

Azure DevOps Kanban boards and general navigation/use

Job Summary:

This position serves as a liaison primarily to internal IT Divisions.

Routinely interacts with IT vendors and provides technical interpretation for required services.

Independently manages multiple small to single mediumscale IT internal business projects from inception to close including resource management risk identification and mitigation quality assurance and change control.

Ensures communication between and among business proponents stakeholders and IT management regarding assignments.

Contributes and leads improvement efforts of established guidelines tools templates and methodologies.

Continuously demonstrates effective use of group facilitation team building and conflict resolution skills.

Tracks and communicates work unit activities and has broad general knowledge of information technology and institution activities.

Participates in or leads process or quality improvement efforts.

Skills:

Evidence of strong communication organization problem solving and facilitation skills.

Knowledge of business systems and interfaces including IT domain and technical process flows.

Evidence of strong interpersonal skills including meeting management and organizational skills.

Demonstrated history of continuing education in personnel and administrative processes.

Preferred Skills & Experience:

One to two years of related clinical experience

Education:

Bachelors degree and training/experience in Information Technology or Business Management

OR

Associates degree with 2 years of technical experience.

Preferred Education:

A Bachelors degree in information technology or business management

Required

Mitigation

Organizational Skills

Change Control