Technical Support Analyst with ServiceNow and LinuxUnix Experience

Technical Skills: (Primary)

• COACHING TECHNICAL SUPPORT NETWORK KNOWLEDGE GENERAL NETWORK ORGANIZATIONAL SKILLS
• System Administration skills of UNIX Linux and Windows operating systems required
• General network knowledge of WANs and LANs required
• Basic experience in multiplatform distributed environment preferable
• Experience with one or more of the following network system or application management tools preferable:
  • ServiceNow
  • SiteScope
  • New Relic
• Minimum 35 years direct IT experience
• Strong interpersonal written and verbal communication skills are required
• Strong organizational skills the ability to work in a fastpaced environment and a collaborative teamorientated attitude are required

Customer service & leadership

• Delivers professional activities in the IT Support job family with a focus on IT Technical Operations.
• Plans monitors and evaluates performance of enterprise systems and makes recommendations for improvement/upgrades.
• Assists in developing technical standards and application interface.
• Provides routine technical assistance and resolution for noncomplex network problems.
• Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
• Provides standard professional advice and creates initial reports/analyses for review.
• May provide guidance coaching and direction to more junior members of the team in IT Technical Operations.

Education:

Associates Degree or higher preferred in technology or equivalent work experience

Soft Skills

Good communication

Presentation

Team player