Network Provisioning Specialist

Job title: Network Provisioning Specialist

Location: Westford MA

Duration : 12 month Contract

(Local and must be onsite 4 days a week at one of the locations mentioned below core shift is 11am 7pmEST)

Location Details: The resource can be located in Westford MA West Henrietta NY Melville NY or Doral FL. 4 days in the office Fridays are optional for remote. 9AM5PM then will shift to 11AM7PM after training.

Job Description:
The Network Provisioning Specialist Activation and Maintenance plays a pivotal role in providing customer support for newly installed circuits hardware configuration updates and Managed Services support. Responsible for assisting customers with service turnups recordkeeping and provisioning changes on various Layer 1 2 & 3 network devices including Juniper and Cisco routers MRV/Adva Ciena and Cisco switches Ciena and Cisco Optical transport platforms and Versa SDWAN enable devices adhering to companydefined configurations and standards.

Essential Job Functions:
Network Provisioning Specialists (NPS) will excel in mastering and performing the following:
Provide comprehensive technical support to customers during the turnup of new services via phone and email.
New turnup support on the Crown Castle Data Network (IP Switched Ethernet).
New turnup support on the Crown Castle Optical Transport Network (SONET DWDM).
Ethernet and IP circuit design and documentation utilizing Netcracker and Visio.
Manual provisioning and troubleshooting of live production switches and routers expertise with Juniper MRV/Adva Ciena Cisco and Ciena 6500 preferred.
Execute Internet Route Registry updates.
DNS configuration and support.
BGP and DNS configuration and support.
Update job assignments in appropriate system(s).
Collaborate with Field Operations NOC ONS and Engineering teams as required.
Flag capacity constraints to Supervisor/Manager as necessary.
Troubleshoot existing customer services and reconfigure as required.
Work directly with and communicate effectively with Crown Castle customers.

Experience/Minimum Requirements:
23 years of Ethernet and/or DWDM circuit design provisioning or equivalent engineering experience.
23 years in a carrier MSP or ISP environment.
Knowledge and experience in wide area networking solutions utilizing at least (3) of the following: dark fiber SONET DWDM IP switched Ethernet and Managed Services.
Understanding of and demonstrated experience in provisioning and troubleshooting protocols such as QinQ MPLS VPLS tag swapping and stacking IP routing including BGP.
Excellent customer communication skills ability to work collaboratively and professionally with enduser customers.
Experience working with and provisioning to thirdparty carriers.
Experience documenting network facilities and circuits.