Customer Success Executive - Delhi

We are hiring for a passionate independent and ambitious account management professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The CSM should be a good listener and be able to handle the customer s queries smartly. He should be open to learning and unlearn based on the situational demand.

The candidate should be able to convince the client mostly through calls mails SMS and chats. She/He should be able to understand the Market scenarios and should give the analytical feedback to his/ her reporting manager.

Key Responsibility Area

• Responsible for deriving major factors for expansion of revenue from the existing clients. He/She should be able to achieve targets in the given timeline (Upgrades Referrals Renewals etc )
  
• Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume
  
• Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
  
• Maintaining the retention rate of the existing clients as per the company benchmark
  
• Work from office Nehru place
  
• Sharing weekly and monthly reports with the reporting manager
  
• Getting case studies and testimonials from the targeted pool of clients
  
• Coordinating with the other departments meets the allotted benchmarks
  
• Working on the product metrics to get better understanding of the clients to be contacted
  
• Provide advanced training to the clients for the advanced and targeted features
  
• Meeting/Emeeting clients depending on the client requirements for product training or any additional requirements
  
• Sharing weekly and monthly reports with the reporting manager
  

Requirements

• Proven experience as an Account Executive or relevant role
  
• Proficiency in English
  
• Excellent knowledge of MS Office
  
• Handson experience with CRM software is a plus
  
• Thorough understanding of marketing and negotiating techniques
  
• Fast learner and passion for sales
  
• Selfmotivated with a resultsdriven approach
  
• Aptitude in delivering attractive presentations