FB Supervisor

This position is responsible for leading, monitoring, and supervising the F&B team of hostesses, attendants, waiters/waitresses, and baristas/bartenders. Motivate and inspire team members by creating an environment that promotes positive communication and demonstrates flexibility.

• To ensure all departmental checklists i.e., opening and closing checklists, are completed, any required follow-up action is initiated, and forms/records are filed appropriately
• To deal with any internal or external customer requests and issues that are beyond the scope of their front-line colleagues
• To assist and support food and beverage inventory, ordering, and stocking.
• To schedule, break, and, if required, rotate colleagues relatively to increase productivity and maintain their wellbeing
• To supervise the team effectively
• Positively always maintain a professional brand image to all concerned stakeholders
• Engage each guest as a unique individual and listen attentively to their requests
• To listen actively and respond to Guest feedback and assess and review Guest Satisfaction Index results and trends to continuously improve and exceed Guest expectations.