CSR Telco Experience

• Respond to customer inquiries via phone email and live chat in a timely and professional manner.
  
• Provide accurate information about products services and company policies.
  
• Resolve customer issues and complaints with empathy and efficiency aiming for firstcontact resolution.
  
• Process orders returns and exchanges ensuring accuracy and customer satisfaction.
  
• Collaborate with other departments to address customer needs and escalate complex issues as necessary.
  
• Keep accurate records of customer interactions and transactions.
  
• Stay uptodate on product knowledge promotions and company updates to better assist customers.
  
• Identify opportunities for process improvement and contribute to the development of customer service strategies.
  
• Uphold company values and policies while maintaining a positive and customerfocused attitude.
  

Requirements

• At least 3 years of proven experience as a Customer Service professional particularly in Australian Telco companies or similar is required.
  
• Experience utilizing phone systems is a musthave.
  
• Excellent communication and interpersonal skills.
  
• Strong problemsolving abilities and attention to detail.
  
• Ability to work in a fastpaced environment and handle challenging situations with patience.
  
• Proficient in using customer service software CRM systems and Microsoft Office Suite.