IN-DCS-Program Coordinator

The Employer Maintenance Unit (EMU) was created to maintain accurate employer records in the Indiana Support Enforcement System (ISETS) in order to ensure child support income withholding orders are sent to the correct location..

The Employer Maintenance Unit (EMU) was created to maintain accurate employer records in the Indiana Support Enforcement System (ISETS) in order to ensure child support income withholding orders are sent to the correct location. The unit is responsible for addressing inquiries from county Prosecutor s offices and other outside sources as well as serves as the primary point of contact for employers. Quality customer service for employers is critical as a majority of child support payments are processed via Employer Income Withholding.

*Answer the EMU ACD phone line in a courteous and professional manner in order to address the callers issues update critical employee data update company data provide lump sum totals and provide support to the caller by delivering quality customer service.
*Respond to the emails and faxes for the EMU helpdesk practicing proper email etiquette.
*Research the ISETS data base resource programs and the internet to update employer information in addition to sending letters making phone calls sending emails etc. to the employer to obtain the necessary data needed and/or verify the data.
*Work with the county prosecutor staff in responding to their requests to add/update employer information.
*Provide training to employers and county caseworkers on policy and procedures.
*Work reports to identify employers change addresses for employers and participants or update critical employee data.
*Work data cleanup reports to ensure employer data reliability

Some moderately complex clerical secretarial and customer service functions. This work requires attention to detail and understanding of the impact the work performed has to the agency. The employee must work independently and provide excellent customer service.




Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceKnowledge of basic personal computer operationsRequired3YearsProficient in Microsoft Office ProductsRequired3YearsProficient in keyboardingRequired3YearsExperience providing customer service internally and externally.Required3YearsExperience working in a fast paced/high volume work environmentRequired3YearsFocus working on excel spreadsheets (intermediate)Required3YearsExperience in an office environementRequired3YearsExperience working with dataRequired3YearsHigh School Diploma or GED Required0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidates email address.Question3Please list the city and state where candidate currently resides.Question4Candidate must be paid BETWEEN BR and BR if selected for engagement. The provider markup for this position is 22%. Do you accept this requirementQuestion5Flexible start times are 7:00am 8:30am to end times 3:30pm 5:00pm 7.5 work day with a 1/2 hour lunch. Do you accept this requirementQuestion6Hybrid work schedule. MondayWednesday working onsite Thursday and Friday working remote from home. Do you accept this requirementQuestion7Employee must work independently with minimal supervision. Do you accept this requirementQuestion8This position may require the ability to stand stationary and/or bending over a filing cabinet for a long period of time. Do you accept this requirementQuestion9This position is required to pass a fingerprint and background check. Please confirm the resource understand this requirement. Question10 Seeks instate resources. Please confirm the resource understands this requirement.Question11Equipment is provided however in person pick up of equipment is required. Do you accept this requirement Question12There will be addition background checks and security training once hired onsite. Do you accept this requirement