PTC - Techno-Functional ServiceNow Developer

Justification: A TechnoFunctional ServiceNow resource with a solid mixture of technical and functional skills to accomplish the goals and requirements. This resource will work alongside other team members and contractors as they are working on other ServiceNow projects and requests.

This resource must be able to take an assigned request or project and take charge of that request or project performing all duties and responsibilities to fully implement the changes needed. This individual is to be wellrounded and knowledgeable in all aspects of delivering a service within ServiceNow.

A good team member will be one who can meet with the business to understand and document the functional and business needs plus understand the underlying technology for each assigned request and project and be able to work on delivering the solution with minimal supervision in an Agile environment. In addition the individual resource must understand the direction and roadmap that ServiceNow has for its platform and will assist in aligning the ServiceNow instance to follow that roadmap.

This position is expected to function in a very independent manner therefore the duties are described in greater detail than other requests. This document can be used to make sure expectations are communicated and met when the resource starts.

This TechnoFunctional ServiceNow individual will:

Be assigned Request Items Tasks and/or Projects to complete in a selfdirected and semiindependent manner. All work must be completed with quality and in a timely manner.

Coordinate and take the lead role for the technical/functional development and support of the assigned ServiceNow requests projects and tasks.

Host sprint planning sessions and provide time and resource estimates to before work begins.

Plan releases into PROD around the sprint delivery dates.

Ensure a mutual understanding of the request and the proposed approach/response between before beginning work on a request.

Coordinate and execute all development aspects including reports integrations interfaces conversion programs database design and creation and enhancements.

Document requirements or user stories in detail as determined within Azure Dev Ops (ADO)).

Perform technical functions that are within the scope of this position. These include but are not limited to configuring coding testing writing automated test scripts using ATF data loads and scripting.

Document the progress and other details relating to the work being performed within the appropriate Microsoft Azure DevOps (ADO) record.

Record requirements or user stories within the Microsoft Azure DevOps (ADO) system as directed for testing and requirement traceability purposes.

Create testing plans and test scripts as needed to ensure proper operation of the requested change enhancement or program as directed.

Perform and/or coordinate the Unit System Integration User Acceptance and other testing following IT Quality Management Playbook (playbook to be provided upon start of work).

Document and demonstrate the changes (Showbacks) as directed plus present the change at the PTCs Change Review Board meetings.

Work with the system administration team to have the changes code and peer reviewed then implemented into PROD.

Work at the direction of and report to the CBS Varied Team Supervisor or designee.

Provide documentation and knowledge transfer on the changes as requested. Plus provide guidance and support to the application support team as needed for troubleshooting issues or answering questions as directed.

Other requirements and expectations

All deployments must follow the ServiceNow Low Code capabilities or use standard configuration changes that follow ServiceNows Best Practices. Where the Low Code and/or Best Practice configuration changes will not satisfy the request an escalation to the IT leadership is required before proceeding with any custom coding/configuration.

Selected resources will also be required to come occasionally for team building and/or inperson meeting opportunities. No travel expense will be provided for this.

Minimum Experience

Equivalent combination of education and/or experience may be accepted.

5 years experience as a Business Analysis for supporting ServiceNow business processes.

5 years experience with designing business processes for ServiceNow implementation.

At least one handson ServiceNow implementation project as a functional or technical lead

At least two prior support and enhancements project as a functional or technical lead.

2 years experience coding and configuration ServiceNow.

Proficient in the Microsoft Office 365 suite of business software including Teams Word Excel and PowerPoint plus proficient in Microsoft ADO Testing Module.

Proficient in ITIL practices and methodologies.

The ideal candidate will have 8 or more years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters.

The ideal candidate will have 5 or more years of experience in delivering ServiceNow services as described within this request.

Ability to work independently to accomplish the tasks and duties assigned.

Demonstrated exceptional critical thinking and problemsolving skills.

Additional beneficial skills include:

Enterprise Business Solutions specifically SAP projects.

ITIL / ITSM practices and methodologies.

All Technofunctional resources must hold one or more of the following ServiceNow certifications:

o CISITSM (Certified Implementation Specialist) OR

o CSA (Certified System administrator) OR

o ServiceNow Certified Developer.

Bachelors degree in business management or information systems.

Equivalent combination of education and/or experience may be accepted.