Service Intergration and Management Bundle Lead and SME

• Initial contract for 12 Months with further period for 12 Months
  
• Location: ACT
  
• Security: Must have Baseline
  
  

About the Role:

SoftLabs is seeking Service Intergration and Management Bundle Lead and SME for ICT Labour hire at their technology consulting based in Canberra.

Responsibilities:

SIAM Bundle Lead:

• Work closely with the Sourcing Lead and the Program Office Lead in defining scoping and managing the delivery of assigned outcomes.
  
• Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.
  
• Ensure that the Department s future people process and technology requirements for SIAM are identified documented and addressed.
  
• Work with all relevant stakeholders to develop any approach to market documentation for SIAM.
  
• Undertake as necessary research and investigation into modern ICT services practices and delivery models.
  
  

SIAM SME:

• Working with a diverse array of stakeholders to identify and develop SIAM requirements for inclusion in approaches to market.
  
• Developing documentation on both current state and future state requirements and other relevant documentation as required.
  
• Supporting the SIAM Bundle Lead Sourcing Lead Program Manager and Program Office in their deliverables.
  

Required skills and experience:

The SIAM Bundle Lead will have:

• Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements including experience in requirements development tender evaluation contract negotiation and service implementation.
  
• Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments including within Government.
  
• Demonstrated experience with service management and enterprise operational toolsets and solutions.
  
• Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.
  
• Ability to collaborate with technical and nontechnical teams to identify gaps in strategy delivery and capability resolve complex issues and seek consensus.
  
• The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.
  
• Strong written and verbal communication skills to effectively communicate to stakeholders executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market. The ability to clearly articulate requirements expectations and outcomes is essential.
  
• The ability to present information and communicate expectations across conflicting priorities/workloads.
  
• Ability to work under pressure with close attention to detail. This includes the ability to plan coordinate and track the progress of various activities within agreed timelines.
  

The SIAM SME will have:

• Demonstrated experience in implementing Government ICT outsourcing arrangements including experience in requirements development tender evaluation contract negotiation and service implementation.
  
• Demonstrated experience in implementing SIAM services across large scale ICT delivery environment including within Government.
  
• Demonstrated experience with service management and enterprise operational toolsets and solutions.
  
• Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.
  
• Strong verbal and written communication and documentation skills. The ability to clearly articulate requirements expectations and outcomes is essential.
  
• The ability to present information and communicate expectations across conflicting priorities/workloads.
  
• Ability to work under pressure with close attention to detail. This includes the ability to plan coordinate and track the progress of various activities within agreed timelines.
  

Application Deadline: Wednesday 21 February 2024

Expected Start Date: Monday 11 March 2024

Job Type: Contract

Rate: As per Australian Market Standards

If you are interested in this position please click Apply with your resume in WORD and send your details for review. If you wish to have a confidential discussion call us onorfor more information