Customer Care Executive

Kezan Consulting is a leading provider of Human Resources Services in India. With a strong commitment to client satisfaction and excellence we strive to deliver topnotch customer care solutions.


As a Customer Care Executive you will be responsible for obtaining customer information through telephone calls and interviews. Your role includes verifying customer information determining eligibility explaining procedures answering questions and providing information. Additionally you will contribute to maintain and improve quality results by adhering to standards and guidelines. A selfmotivated approach and the ability to learn new product descriptions are essential for success in this role. You will also accomplish targets and contribute to the organizations mission by completing related tasks.


To be eligible for this position you should have a Bachelors or Masters degree in any field. We value previous experience ranging from 0.6 months to 6 years in handling calls and providing customer service. Candidates with experience in the hospitality industry and a background in collections are preferred.

• Verbal communication
• Phone skills / Mail skills
• Listening
• People skills
• Customer service
• Attention to detail
• Professionalism
• Multitasking

verbal communication,sales,phone skills / mail skills,communication,inbound voice process,professionalism,customer service,outbound voice process,multi-tasking,listening,people skills,attention to detail