Customer Success Manager - Sweden Helsinki Hybrid

Are you a missiondriven B2B relationship specialist Are you into having a pulse on the customer base If so then we want to learn more about you!

Droppe is an online wholesale marketplace that helps industrial buyers bulk order from Europes top MRO equipment manufacturers. At Droppe we are bringing leading industrial brands to one place unlocking access to direct bulk orders and ultimately getting European wholesale more connected. Since 2020 Droppe has served 1000 industrial buyers across Europe and scaled to over 150 industryleading MRO brands.

Tasks

As a Customer Success Manager Sweden you are responsible for establishing and executing clear goals and milestones that Droppe and their Swedish customers will be together pursuing. You will help customers receive value quickly by managing implementation onboarding and recurring orders. Your ultimate goal in the role is to create evangelists and advocates among your customer base. The key three activities drive additional value by encouraging deeper service adoption synthesizing customer feedback and working with internals to respond to customers needs.

We are seeking a selfstarter that:

• Deliver significant impact growth in line with the rapid expansion of the business
• Learns fast and revalidates the ideal customer and Droppe services use cases
• Act as the voice of the customer and take ownership of their will
• Love to mingle bond and build relationships
• Enjoy fastpaced teams where the initiative and accountability do generate results every day.

Requirements

Required skills & proof of success:

• Peopleperson and energetic; empathic and caring way of communicating
• Resultdriven & resilient; ability to excel in a rapidly changing environment
• Excellent listener; the ability to understand the needs and reasons of the customers
• Sales enthusiast; contribution to revenue generation through renewals upsells and expansions
• Fastlearner; ability to become a product manager of MRO products
• Has excellent communication skills in English & Swedish; understands the needs of different stakeholders

Benefits

What we offer:

• Full transparency into how a salesdriven enterprise organization and a modern B2B marketplace is run and see how fast a highgrowth startup can move in a traditional industry
• Competitive salary & optional equity
• Missiondriven and unrivaled environment for driven personalities
• Caring meritocracy to support highperformance
• Steep learning curve in customer success management and significant personal growth
• Flexible work hours and location (remote or hybrid if wanted)

The position will report to Jarno (Head of Growth) and the marketplace sales team. To apply to the Droppe team please send a brief introduction and a link to your Linkedin profile. We enthusiastically look forward to hearing from you!