Store Manager I

Job Summary:Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategiesJob Responsibilities:Drive in-store CX initiativesPlan succession of team members in terms of readinessNurture talent within team through on the job coaching and stretch assignment in coordination with the People PartnerDrive eNPS through people experience initiatives and cultureOversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissionsOffer store support including concessions, real-time as per business needsAct as the key point of contact with back-office operationsEnsure click and collect are conducted within SLAsEnsure customer data is properly captured by the sales team in adherence to marketing team requirementsPromote loyalty program (MUSE) and ensure floor team knowledge about...