Senior Service Now Subject Matter Expert L3

• Design develop and configure ServiceNow solutions based on business requirements.
  
• Troubleshoot and resolve complex technical issues related to ServiceNow.
  
• Ensure all solutions and workflow are aligned to IT Service Management (ITSM) best practices
  
• Provide technical support and guidance to endusers.
  
• Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
  
• Stay up to date with ServiceNow technology and best practices.
  
• Develop and maintain technical documentation and user manuals.
  
• Participate in the planning design and implementation of ServiceNow upgrades and enhancements.
  
• Lead and manage ServiceNow projects ensuring timely delivery and highquality results.
  
• Conduct training sessions for endusers and stakeholders.
  
  

Requirements

• Experience with ServiceNow Customer oBachelor s degree in computer science Information Technology or related field.
  

• Minimum of 5 years of experience in ServiceNow development and administration.
  

• Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred.
  

• Strong understanding of IT Service Management (ITSM) processes and best practices.
  

• Knowledge of ServiceNow modules such as SSO CMS Virtual Chat Service Portal Tours Incident Management Problem Management Change Management Service Catalog Asset Database and CMDB.
  

• nboarding/offboarding license management domain management platform upgradation scripting (JavaScript GlideRecord etc. ) reports and dashboard creation Email and API integration
  

• Strong analytical and problemsolving skills.
  

• Excellent written and verbal communication skills.
  

• Ability to work independently and in a team environment.