Assistant Store Mana....
Assistant Store Manager Store Manager
Posted on :
21-12-2023
Employer Active
1 Vacancy
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Job Description
Our client is a luxury fashion house. They have been considered one of the worlds most prominent fashion houses and known for its modern and iconic pieces for all mankind. Today they market a broad range of readytowear products leather goods shoes jewelry crystal stationery fragrances watches leather goods and accessories.
Position: Assistant Store Manager / Store Manager
Position Overview
The Assistant Store Manager / Manager will partner with the Store Manager/Director to effectively lead develop and support the assigned team members of a Brand store to meet and/or exceed sales plans and profitability targets.
He/She will be responsible in partnership with the Store Manager/Director to onboard train schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role.
The Assistant Store Manager/ Manager is a team leader an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated innovative enthusiastic and engaged employees who are sales plan achievers.
He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Brand Cultural Values.
Key Accountabilities
Achieve/Exceed Store Sales Plan
Understand and execute on predetermined Annual Net Sales plan by managing a group of assigned team members
Monitor competitor activity and performance
Build Client Portfolio
Ensure growth of assigned team members client portfolio
Coach and monitor team cultivation practices to achieve high client repeat rate
Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach
Cultivate customers with personalized interactions.
Support events in partnership with PR.
Building a High Performance Team
Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team
Understand team development plans and support accordingly
Address and action performance management issues of assigned team in timely manner through consistent feedback
Ensure coaching followup after training is completed
Partner the Store Manager/Director to maintain employee engagement through reinforcement appreciation and employee recognition
Customer Satisfaction/InStore Experience
Execute retail excellence standards
Ensure highest level of luxury instore experience at all times
Master the Power of Blue selling ceremony including Tiffany Touch and deliver service excellence
Share client feedback received on Voice of Customer (VOC) Survey to improve customer service
Embody and inspire the highest luxury standards in presentation and behavior
Manage customer issues/complaints.
Operational Excellence
Reinforce together with the Store Manager/Director on store operations health and safety maintenance and store environment in order to comply with all internal control procedures
Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director
Performance Measures
Champions Customer Focus: Identifies barriers that impede great customer service. Develops new ways of enhancing the luxury customer experience for a global customer. Inspires the team to deliver extraordinary customer experiences.
Inspires Innovation: Challenges the status quo and generates bold innovative new ideas that differentiate Tiffany from the competition. Encourages and rewards curiosity and creative thinking in others.
Models Professionalism: Demonstrates and rolemodels integrity in all circumstances. Conveys a positive outlook even under stress. Cultivates and sustains a climate of respect inclusion and collaboration. Champions change inspiring readiness and commitment.
Communicates with Impact: Conveys a clear and compelling vision and direction and helps everyone understand how their individual efforts drive the company s success. Delivers inspirational messaging resulting in team engagement and collaboration.
Develops Team: Gives specific honest and constructive feedback. Provides highly effective coaching to leverage strengths and close significant development gaps. Enables team to achieve results that they couldn t have done before.
Demonstrates Business Acumen: Synthesizes data to draw meaningful insights. Shows a keen understanding of changes in the internal/external business environment. Anticipates how these will impact business and develops action plans to address.
Drives for Results: Motivates and challenges the team to stretch beyond what they thought they could achieve creating a culture where results and accountability matter and people go above and beyond expectations.
Position: Assistant Store Manager / Store Manager
Position Overview
The Assistant Store Manager / Manager will partner with the Store Manager/Director to effectively lead develop and support the assigned team members of a Brand store to meet and/or exceed sales plans and profitability targets.
He/She will be responsible in partnership with the Store Manager/Director to onboard train schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role.
The Assistant Store Manager/ Manager is a team leader an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated innovative enthusiastic and engaged employees who are sales plan achievers.
He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Brand Cultural Values.
Key Accountabilities
Achieve/Exceed Store Sales Plan
Understand and execute on predetermined Annual Net Sales plan by managing a group of assigned team members
Monitor competitor activity and performance
Build Client Portfolio
Ensure growth of assigned team members client portfolio
Coach and monitor team cultivation practices to achieve high client repeat rate
Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach
Cultivate customers with personalized interactions.
Support events in partnership with PR.
Building a High Performance Team
Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team
Understand team development plans and support accordingly
Address and action performance management issues of assigned team in timely manner through consistent feedback
Ensure coaching followup after training is completed
Partner the Store Manager/Director to maintain employee engagement through reinforcement appreciation and employee recognition
Customer Satisfaction/InStore Experience
Execute retail excellence standards
Ensure highest level of luxury instore experience at all times
Master the Power of Blue selling ceremony including Tiffany Touch and deliver service excellence
Share client feedback received on Voice of Customer (VOC) Survey to improve customer service
Embody and inspire the highest luxury standards in presentation and behavior
Manage customer issues/complaints.
Operational Excellence
Reinforce together with the Store Manager/Director on store operations health and safety maintenance and store environment in order to comply with all internal control procedures
Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director
Performance Measures
Champions Customer Focus: Identifies barriers that impede great customer service. Develops new ways of enhancing the luxury customer experience for a global customer. Inspires the team to deliver extraordinary customer experiences.
Inspires Innovation: Challenges the status quo and generates bold innovative new ideas that differentiate Tiffany from the competition. Encourages and rewards curiosity and creative thinking in others.
Models Professionalism: Demonstrates and rolemodels integrity in all circumstances. Conveys a positive outlook even under stress. Cultivates and sustains a climate of respect inclusion and collaboration. Champions change inspiring readiness and commitment.
Communicates with Impact: Conveys a clear and compelling vision and direction and helps everyone understand how their individual efforts drive the company s success. Delivers inspirational messaging resulting in team engagement and collaboration.
Develops Team: Gives specific honest and constructive feedback. Provides highly effective coaching to leverage strengths and close significant development gaps. Enables team to achieve results that they couldn t have done before.
Demonstrates Business Acumen: Synthesizes data to draw meaningful insights. Shows a keen understanding of changes in the internal/external business environment. Anticipates how these will impact business and develops action plans to address.
Drives for Results: Motivates and challenges the team to stretch beyond what they thought they could achieve creating a culture where results and accountability matter and people go above and beyond expectations.
Requirements
- Minimum of 12 years of management experience in retail or luxury retail or relevant customer related experience (e.g. hospitality).
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work nontraditional hours including days nights weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office Word Excel Outlook Visio Power Point Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e. on the sales floor operations etc.).
- A Diploma or University degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred
- Proficiency in local languages and English preferred.
Benefits
For more information please feel free to contact us ator
Bachelor degree/diploma of related discipline. Advanced skills on Microsoft Office software, especially Excel and PowerPoint. Ability to take ownership and multi-task, good team player, attention to details. Being detail-oriented is a must. Proficient English/Thai in both written & spoken for copy vetting.
Employment Type
Full Time
Key Skills
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