Customer Success Manager

This is a remote position.

Customer Success Manager

• Fulltime 40 hours per week
  

• Starts at Php 40000 takehome pay per month
  

• Monday to Friday 6:00 am to 12:00 am PHT Manila
  

About Remote Workmate:

We accelerate your success with our simple direct and transparent recruitment process. As experts in matching global talents with unlimited offshore job opportunities from clients in Australia New Zealand the USA and parts of Europe we re able to guide you throughout your jobseeking journey. We value your time talent and skills to bring out your potential. Ranging from a variety of industries such as; real estate property management HOAs construction & engineering eCommerce and professional services support we have varied job opportunities for different professionals who can work remotely.

About the Role:

As a Client Success Manager your mission is to strategically align Workmate performance plans with client goals leverage technology for business solutions and address relationship challenges to enhance Workmate retention and scale client businesses. Your role is pivotal in ensuring a seamless partnership between clients and virtual staff contributing directly to business growth and success. Join us in fostering client satisfaction optimizing operations and driving sustainable results in a dynamic and collaborative work environment.

Relationship Management:

• Conduct regular meetings with clients to review performance gather feedback and identify areas for improvement.
  
• Conduct regular performance evaluations and provide constructive feedback and coaching sessions to Workmates.
  
• Successfully resolve issues and concerns in Client and Workmate relationships within a specified timeframe.
  

Strategic Alignment and Continuous Improvement Initiatives

• Successfully align onboarding efforts and performance metrics with objectives discussed during Discovery Calls from Day 0 of every new account and workmate hiring.
  
• Work with the sales recruitment and innovation departments by implementing feedback loops to ensure continuous improvement in Workmate performance and Client satisfaction.
  
• Collaborate establish and implement a client satisfaction survey plan and Workmate performance management plan structure with the Client Operations team.
  

• Identify and address key client business challenges using innovative solutions that will maximize the Workmate s talent and capabilities or Remote Workmate s industry expertise.
  
• Analyze and recommend with the help of our AI Specialist process automations and AI strategies to improve efficiency and effectiveness of Workmate processes and other client business processes.
  

• Proven experience in operations management client relationship management or a similar role preferably in the outsourcing industry
  

• Demonstrated experience in managing teams and delivering exceptional client service
  

• Familiarity with outsourcing and operations management best practices
  

• Ability to build and maintain positive relationships with clients team members and other stakeholders
  

• Excellent verbal and written communication skills
  

• Experience in leading and motivating teams resolving conflicts and promoting a collaborative work culture
  

• A deep understanding of client needs and a commitment to delivering high levels of client satisfaction
  

• Strong analytical and problemsolving skills to identify issues and implement effective solutions.
  

• Proven ability to manage multiple projects simultaneously set priorities and meet deadlines
  

• Willingness to adapt to changing client requirements and industry trends
  

• Proficiency in analyzing data and using it to make informed decisions and recommendations
  

• Ability to empathize with both clients and workmates and handle sensitive situations with emotional intelligence
  

• Skill in resolving conflicts and addressing issues to maintain positive relationships with clients and workmates