CRM Platforms Applications Senior Manager fdm

DESTINATION FOR GREAT TALENT

At Trade Republic we are on a mission to democratize wealth. We set up millions of Europeans for wealth with fast easy and free access to capital markets. With over one million customers we are one of the largest savings platforms in Europe with users holding over 6 billion on our platform.

We are seen as the gotodestination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life surrounded by exceptional caring and passionate colleagues. In addition to learning and growing with a worldclass team you will build a destination for everyone across Europe to put money to work.

ABOUT THE TEAM

We are on a mission to build worldclass operations for Trade Republic. Our Performance Management and Tooling team ensures that efficiency and customer satisfaction become a reality through automation and data. The team works on a wide range of projects from defining our general system architecture to optimisation of individual processes.

Our Performance team isnt here to maintain existing systems but to drive the development and management of worldclass products from inception to delivery.

Being successful in Operations at Trade Republic means you:

• Dig deep and solve our toughest problems to continue Trade Republics success
• Get your hands dirty and are not afraid to challenge the status quo
• Think big and continuously deliver impactful results for our employees and customers
• Work collaboratively with all departments to design integrated scalable solutions
• Lead by example and with our values not by title or org chart

If this team sounds like a great fit continue reading to find out more about the things you will be working on!

WHAT YOULL BE DOING

• Review and elevate our current infrastructure of Customer Service tools to improve scalability and break down silos between internal functions
• Advise on and support the design and implementation of processes in Customer Service boosting automation efficiency and customer satisfaction
• Design and maintain a flexible permission framework for a diverse set of Operations tools
• Set up endtoend monitoring of customer related processes
• Troubleshoot in case customizations break down and further improve our system from your learnings
• Collaborate in crossfunctional teams and interact with internal stakeholders from all departments including Product/ Engineering Operations Legal/ Compliance Customer Service
• Drive strategic decisions by independently collecting preparing and analyzing information on internal and external processes and manage projects that are crucial for Trade Republics growth
• Further develop your data analysis project management communications stakeholder management and leadership skills
• Become part of a thriving diverse and fun team that will help you grow professionally and personally

WHAT WERE LOOKING FOR

• You have graduated from a toptier university with a Bachelors or Masters degree ideally in Business Informatics / Computer Science
• You have around 35 years of work experience in a fastpaced environment (high growth startup leading management consulting firm or investment bank)
• You have experience with administration and customization of Zendesk
• You have excellent attention to detail and enjoy working with data to support your decisions
• You can break complex problems into smaller ones and are able to draw clear conclusions and formulate efficient action plans
• You have good knowledge of Python and experience building automations in a professional environment
• You develop guidelines and standard operating procedures for all business processes your job is not done until its documented
• You understand business requirements for internal processes and define and implement the required infrastructure to support automation

WHY YOU SHOULD APPLY NOW

At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day we strive to build a worldclass team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated peoplefirst management approach and transparent career paths you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers you will be learning every day.

You will play an important role in fixing one of the largest challenges we face closing the pension gap and democratizing wealth. Trade Republic is a place where your job your career and your passions intersect. If this gets you fired up just like it does for all of us at Trade Republic then reach out!

Trade Republic embraces diversity and strives for equal opportunity for everyone. We are committed to building a team that represents a variety of backgrounds characteristics perspectives and skills. We encourage applicants of diverse gender age sexuality religion ethnicity disability status and parental status to apply to our roles or those from other intersecting minority groups not listed. The more diverse and inclusive we are as a team the greater our work will be.