SAP Consultant

Our Mission is to Simplify We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the worlds economies and you have the chance to join the We are trying to solve huge challenges in todays enterprise that are directly impacting the employee and customer

What can we promise you:

• You ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better

• We want you to help us become You will be empowered to drive change and

• That we will invest in We will give you the opportunity to master your domain and drive

Job Summary:

As the MiCustomer Director of Insights and X (experience), you will lead a multi-disciplined team of UX engineering, UI designers, Data scientists, and Data visualization specialists focused on user behavior and digital journey data to identify, mine, understand, and optimize end-to-end human

Job Responsibilities:

• Grow and mature Avertra s CX
  

• Audit Avertra s existing product CX/UX in order to deliver a set of improvement
  

• Partner with the Engineering and Product Management leadership team to create and drive the Insights and X strategy and roadmap, inclusive of the development of the vision, strategy, and execution of a continuous improvement
  

• Set best practices within Avertra around data capture, data mining, data visualization, Journey maps representation, personas, journey maps, sight maps, empathy maps, and
  

• Work closely with the product management team on new and existing client
  

• Work closely with the sales and pre-sales team to offer our customers quantitative and qualitative assessments of existing journey pain
  

• Act as a thought leader and work with leads to run ideation workshops, partnering with cross-functional teams; facilitate conversations and champion powerful, unexpected insights to yield solutions to pertinent experiential
  

• Leverage a human-centered approach to drive digital process improvement
  

• Guide and mentor team members in all areas of responsibility, including UX/CX, speech recognition, professional communications, implementing process improvements, customer interactions, application design, and
  

• Collaborate with Avertras product management team defines product value objects and improvements based on data insights gathered from MiCustomer application
  

• Support the development of Product Usage KPIs and data analytics to help define future product
  

• Keep current on UX practices trends as it applies to
  

• Lead teams to optimize, test, and validate existing customer
  

• Lead teams that work on clickable prototypes and wireframes
  

• Collaborate with the engineering team to refine our strategy and roadmap for our segmentation and recommendation
  

• Lead experience ideation workshops with key customer
  

Consulting Strategy and Client Engagements:

• Gain a thorough understanding of customer and client needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Avertra customers with an unparalleled shopping
  

• Translate business goals and end-user needs into product strategy; communicate direction and UX priorities across the
  

• Identify goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on
  

• Conduct end-user research to help identify user stories and help determine Minimum Viable Product (MVP)
  

• Partner with the account manager to understand client needs and assists in the creation of business account
  

• Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in
  

• Ensure the product is aligned with the client, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer
  

• Document, review, and ensure that all quality and change control standards are
  

• Formulate, test, and refine assumptions and hypotheses through user research and
  

• Create, prioritizes, and accept features/user
  

• Make product decisions that drive value on a daily
  

• Identify pros, cons, issues, obstacles, dependencies, and value associated with features and
  

• Participate in iteration planning sessions, product demos, and
  

• Condense complex technical concepts into non-technical language for
  

Requirements

Needed Competencies:

• CX Design
  
• Data
  
• Entrepreneurial and innovative
  
• Experience in customer mapping techniques
  
• Quality-Based Thinking
  
• Understanding omnichannel digital journey experience (conversational AI, mobile, web, wearables, SMS, etc)
  
• Technology
  
• Change
  
• Industry
  
• Ability to work with a remote
  
• Ability to manage tough clients and
  
• Product Management
  
• People
  
• Human Centric Design
  
• Requirements
  
• Competitive
  
• Financial Planning and
  
• Attention to
  
• Critical
  
• Strategic
  
• Great written and verbal communication
  
• Time
  

Education:

Bachelors degree in computer science, marketing, management, business, statistics, or a related

Experience:

Minimum 8 years of experience in software design usability, and Product

Knowledge, Skills, and Abilities:

Ability to work with a remote

Ability to manage tough clients and

Product Management

People

Human Centric Design

Requirements

Competitive

Financial Planning and

Attention to

Critical

Strategic

Time

Preferences:

Certified SCRUM Product Owner (CSPO).

Strong experience using

Background in Data

Travel:

Dependent on project ;

Work Schedule:

As per office

Needed Competencies: Project Definition & Design: Participate in exploratory discussions regarding desired business operations performance Review and analyze current IT systems, documentation, and work process requirements to identify system capability Document current and future business/system/data Development & Testing: Work with the development team in an advisory capacity to produce new Work with the testing team to develop relevant test scenarios and testing Implementation, Maintenance & Monitoring: Facilitate implementation or roll-out of new functionality ( assist with the design, development, and sometimes delivery of training for end users). Plan and develop strategies to convert data from the current system to the new structure, if Process Review & Enhancement: Perform continuous reviews of a process or system to align processes with changing business conditions and new products and service Education: Undergraduate University Degree in the fields of Computer science, technology, business, management information systems, economics, and Experience: 3-5 years in the related Knowledge, Skills, and Abilities: Specific knowledge of systems design methodology, analysis frameworks, and business process reengineering and modeling Familiarity with project management tools, process documentation tools, software testing, and user acceptance testing Strong relationship management Highly detail-oriented by Ability to prioritize and balance multiple tasks or Preferences: Certification of Capability in Business Analysis (CCBA) Certified Business Analysis Professional (CBAP) Disciplined Agile / Agile Product Owner Certification Scrum Certification Travel: Dependent on project Work Schedule: As per office