System Implementation Support Manager IT

• Manage all aspects of new system changes requests implementation from start to end, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders.
• Lead conversations with system stakeholders to identify new process automation initiatives and resolve issues throughout the implementation process.
• Collaborate with project stakeholders for new system functionalities/features and execute the new/change requests.
• Manage operational team and business stakeholders in terms of deliverables; ensure timely delivery of documentation, plan and align UAT dates and execution.
• Support with the testing of new features or by providing documentation about the project’s status.
• Developing and executing project plans to ensure that all implementation phases are completed on time and within budget.
• Provide coaching & training for the system end users to ensure efficient implementation & usage of the Road Freight system.
• Manage operational team and business stakeholders in terms of deliverables; ensure timely delivery of documentation, plan and align UAT dates and execution.
• Manage and facilitate all department communication activities to the team, stakeholders in all business units.
• SPOC taskforce for emergency, key escalation points with regards to the implementation
• Facilitate rapid issue resolution acting proactively towards the business verticals.
• Drive & coordinate operational activities and improvements to make RITS become a more efficient and effective organization for the business in DSV.
• Collaborate with Service Owners on coordination of Product Life Cycle
• Create and deploy service satisfaction surveys.
• Any other related duties assigned by the direct supervisor from time to time to meet business needs.
  
  

Educational Qualifications & Certifications:

• Bachelor’s degree in computer science or IT related Field preferred with min 4-5 years of relevant experience.
• Customer-facing and implementation delivery experience. Logistics industry experience is preferred.