Accela Automation Land Management contractor

Our client is looking for an Accela Automation Land Management contractor for a 15 month contract role in Lawrenceville, GA. This is a 100% onsite role. The position is responsible for administration, management, configuration, documentation, report writing, scripting and end-user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration.

Skills:

Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients

Good Language and Communications Skills, Problem-Solving

Three (3) years experience in Accela Automation administration and application support required.

Professional level analyst and systems experience in a large-scale Information technology environment Database management principles

Application configuration

Applicable programming principles and/or languages

System/Application development processes

Project management principles

Application development processes and tools

Analytical methods

Coding, testing and debugging programs

Analyzing processes, information, and data

Identifying, researching, and resolving complex technical issues

Documenting procedures

Communicating technical information to a non-technical audience

Good Understanding of Computer Support and Troubleshooting

Ability to Work in a Team

Responsibilities:

Accela Cloud Hosted SaaS solution - Land Management Module Application support o Automation o GIS o Citizen Access o Mobile

Accela reports

Utilizing and managing SQL server databases

Projects o Initiation, Planning, Design, Deployment

Accela training classes o Class Schedule/Registration/Curriculum/Teaching

Prepare Documentation and Standard Operating Procedure

Provides advice and guidance to end users regarding incidents

Identify, log and resolve technical problems with software applications or network systems

Identify potential changes and system improvements to present to Land Information Solutions Supervisor for consideration and implementation

Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Create, maintain, and distribute reports of progress to Land Information Solutions Supervisor

Maintain ticketing system with up to date solutions and clear record of activities Explain and document technical issues in a clear way to end users

Perform Physical IT maintenance and installation tasks as needed. This means being able to lift heavy objects and be able to work from a ladder at times

Assists in maintaining IT Department documentation, inventory, including additions, transfers and surplus of equipment.

Must be able to lift and move objects 10-50 lbs regularly. Will need to stand, walk, stoop, kneel, crouch or crawl.

**By submitting your resume, you agree to be contacted via the info given through email, phone call, or text message*