Operations Customer Success Manager
Posted on :
18-09-2023
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Job Description
1. UNLOCK Operations & Project Management
- Work with all stakeholders from Marketing, Operations, Tech and external agencies to ensure the smooth running of UNLOCK projects & processes
- Establish and grow the operations processes for UNLOCK internal processes
2. Customer Success Management
- Own & enhance the UNLOCK customer success experience for service seekers and service providers, this includes all customer touchpoints through the onboarding, management & retention stages
- Own and manage UNLOCK Assist and customer matchmaking service with data and insights about leads conversion, size, and other important metrics
Requirements
4+ years of experience.
bachelor degree.
Customer success, operations management, organizational skills, dealing with senior people in professional contexts.
Growth mindset, agile mindset, can work with multiple stakeholders internally and externally.
Employment Type
Full Time
Key Skills
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