Service Coordinator

Our client provides plumbing and heating services across Winchester, Southampton, and the surrounding areas. With continuous growth year after year, they are expanding the team to better serve their valued customers. Services they provide include servicing, maintenance, and installation within domestic properties working with lettings agents and private clients.

As a Service Coordinator, your daily responsibilities will encompass serving as the initial point of contact for incoming queries. Your ability to manage these enquiries with both a friendly disposition and a professional demeanour will be paramount. Your role will also entail the efficient and punctual organisation of engineers schedules, underscoring the importance of operational efficiency. Furthermore, you will be a pivotal figure in upholding the forefront position of customer service within the companys operations.

• Schedule appointments and effectively manage the companys diary and team.
  
• Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
  
• Provide exceptional customer service, ensuring customer satisfaction at all times.
  
• Manage and prioritise emails, responding promptly and accurately.
  

• Coordinate with technicians and allocate resources to meet customer needs.
  
• Maintain accurate records and update the database with relevant information.
  
• Assist with general administrative tasks, such as filing, data entry, and document preparation.
  
• Support the team with various ad-hoc tasks to ensure smooth operations.
  

Who you are:

• Proven experience in a similar role, combining administrative, receptionist, and customer service duties.
  
• Engineer scheduling experience would be advantageous.
  
• Friendly, confident and outgoing.
  
• Excellent communication skills, both verbal and written.
  
• Strong organisational abilities
  
• Attention to detail is a must!
  
• Proficient computer skills, including experience with email, scheduling software, and basic office applications.
  

• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
  
• Ability to work on own initiative.
  
• Self-motivated
  
• Ability to handle difficult situations with professionalism and empathy.
  

• Strong problem-solving skills and the ability to work independently.
  
• Ideally live within a close proximity to Southampton as there will be a requirement to meet with the team regularly.
  

• Hourly rate of 13.
  

• Two days a week(16 hours): Tuesday and Wednesday, 8 am to 5 pm, with an hour for lunch.
  

• Working from home with meetings in central Southampton.
  

• Opportunity to work with a growing company and contribute to its success.
  

Joining our clients team will allow you to play a vital role in ensuring smooth operations, delivering exceptional customer service, and contributing to their continued growth.