Customer Success Champion - with German

Are you an administration guru who loves to be service oriented? Are you passionate about teacher training? Then, this may be the role for you

Learnlife s mission is to create a paradigm shift in learning We are creating a new learning model that empowers happy, lifelong learners, and is responsive to the needs and preferences of todays and future Get a glimpse of how we learn

Learnlife empowers teachers to embrace a mindset

• We offer professional services to schools in recruitment, training and
• Learnlife s mission is to create a paradigm shift in learning We are creating a new learning model that empowers happy, lifelong learners, and is responsive to the needs and preferences of today and future Get a glimpse of how we learn

In this role you are closely collaborating with the LearnServices You will play a vital role in customer service satisfaction and in retaining and growing the customer base from first contact through to the actual

Tasks

In your role, you will:

• Give customer support to trainees who need information, materials, et
• Give administrative support to online events such as webinars and
• Own the community hosting in our platform to generate engagement, interaction, cheerleading and responding to
• Own the sales qualification process for inbound interest and channel information to the Product
• Facilitate information to prospective customers and understand our service
• Improve operationally the lifecycle of our processes in our ERP (Hubspot) via
• Project manage administrative fundraising activities that support the
• Document workflow processes and keep templates in

Requirements

You bring:

• 2-5 years experience in customer support and/or an administrative
• Excellent communication skills and fluency in both English and Spanish is
• Ability to quickly connect and build trust with
• A detail-oriented, rigorous and quick
• Experience with ERP and Community Platforms, Hubspot & Mighty
• High work ethics and
• Strong interpersonal skills, listening and
• Willing to present initiative and responsibility for work
• Willingness to learn from failure, ask for help when you need it, embracing an iterative
• An empathetic individual who can work alongside others in a compassionate and non-judgmental manner

If you are up for your next challenge, please apply with

1. Your
2. A brief letter (no more than one typed page) that outlines your motivation for education innovation and this role

At Learnlife, our culture of creativity and innovation is predicated on a diverse mix of minds, backgrounds and We are committed to creating an inclusive community where difference is Everyone is unique and celebrated at All members of our community--families, learners, core team, partners, and investors--feel safe to be their authentic