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Manager Customer Service Support IT Services-based Company
drjobs Manager Customer Service Support IT Services-based Company العربية

Manager Customer Service Support IT Services-based Company

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1 Vacancy
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Jobs by Experience

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5+ years

Job Location

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Kuala Lumpur - Malaysia

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 1932345

Open Position: Manager, Customer Service & Support (IT Services-based Company)



An IT Services-based Company is currently hiring Manager, Customer Service & Support to join them in the Kuala Lumpur You will be leading the Customer Service and Support team to manage the external customers located within the SEA



Key responsibilities include:

Ensure resources available to run the Customer Service & service desk operations with good duty roster and work scheduling process

Develop and execute short-term and long-term strategies for IT service management that align with industry standards and best practices to ensure customer s satisfaction

Develop a combination of qualitative and quantitative service performance and customer satisfaction metrics based on key performance indicators

Continuously drive service improvement and optimize resources to deliver the best possible value to the customers

Coordinate resolution of complex issues that involve multiple technical resources as well as facilitating customer communications during service interruptions/outages

Monitor tickets request, incident and etc with good experience using JIRA or another similar platform

Good communication and stakeholder management skills



If you are interested, please send your CV to for a confidential



Visit us at



Please take note that only shortlisted candidates will be notified



#Manager #IT #CustomerService #Support #candidates #CV #jobseekers #career #operations #btcrecruitment #btcmalaysia



Requirement

Employment Type

Full Time

Company Industry

About Company

0-50 employees
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