Exeter Science Park - Digital Services Manager

The Company:

Exeter Science Park Ltd (ESPL) helps innovative STEMM (science, technology, engineering, mathematics and medical) companies to deliver extraordinary It is the result of a vision to develop a Science Park in Exeter to facilitate the growth of innovative, fast-growing STEMM companies that exploit world-class research, create high-quality jobs, attract and retain talent, and drive productivity and economic ESPL s shareholders are Devon County Council, East Devon District Council, Exeter City Council and the University of

ESPL has concluded its 2017-2022 scale-up business plan which has seen the park grow It now owns and operates nearly 100k sqft of laboratory, office and community space and aims to maintain occupancy levels above 85% across the Science

ESPL is now developing its 2022 - 2035 Around 3,500 high-value jobs will be located at Exeter Science Park in the late 2030 s improving productivity and driving economic ESPL aims to maintain and accelerate the existing development momentum by developing around 200k sqft between 2022 and 2028 and with another 200k sqft () between 2029 and It seeks to be an exemplar of sustainability, to build a vibrant community, to make a geographic impact beyond the Science Park and to inspire the next STEMM This will include implementing a membership

The Role:

This is a new role in an ambitious and forward-thinking organisation, this is a key role in developing the medium- and long-term strategic growth plans of the Science As the volume of the Science Park s property and facilities increase in the coming years, there is now a requirement to have a dedicated Digital Services Manager to support those

The role is extremely varied and has different elements which include supporting internal and external stakeholders:

IT Service Delivery ESPL Internal Team, you will be expected to support the Park s employees with all IT related queries, continuously reviewing and enhancing effectiveness and efficiency whilst considering budgets and effectively managing the IT asset

IT Service Delivery Tenants, you will be required to offer support, be on hand to answer IT related queries and continuously review and enhance effectiveness and efficiency of the IT service provided to our You are required to be the Park s champion during planned and unplanned outages and collaborate with tenants on a regular basis to offer creative solutions to their IT service

ESPL Park Wide Digital Services & Infrastructure, you will be required to develop and review disaster recovery plans, continuously review and analyse the digital infrastructure, conduct risk assessments to assess vulnerability and in the event of a critical problem resolve and identify future improvements which will be considered by the ESPL executive

IT Projects and Infrastructure you will be required to liaise with third party providers and continuously review their offering from a commercial perspective and to ensure they are meeting and exceeding SLA s, escalating identified problems with solutions where

The Person:

You are a digital services expert and will be excited to put your stamp on the IT infrastructure of one of Exeter s most exciting projects and helping innovative STEMM companies deliver Experience of working in a similar environment would be It is important that you have a degree level qualification and a professional IT qualification in ITIL v3/v4 or equivalent or working towards and a degree in a relevant IT subject would be an

You will bring to Exeter Science Park a creative and innovative mindset where you are not afraid to challenge the status You will have demonstrable technical IT knowledge which has been applied throughout similar roles in your career to date and this will include knowledge and skills in desktop, networking, cloud SaaS, access control systems and CCTV

You will be comfortable using your initiative to effectively perform your role and ideally will have performed successfully in a standalone role in a commercial It is important that your analytical skills are a strength, coupled with excellent verbal and written communication skills and attention to detail as proposal writing is an essential part of this

You are confident working and collaborating with internal and external stakeholders at all levels and thrive on working collaboratively to deliver common You will also be skilled at developing relationships with and managing service providers such as the Parks third party IT support

The Rewards:

This is an exciting chance to be part of a progressive and cutting-edge business in a beautiful location, where you can really make a Our package consists

• A competitive salary package of up to 35,000
  
• Discretionary bonus scheme
• Generous holiday entitlement of 28 days + bank holidays
• Ongoing development opportunities
• Enhanced family friendly policies
• Salary sacrifice opportunities for cycle to work and pension, which is expected to extend to electric vehicles
• Discounted food in the Science Park Centre

If you possess the experience, passion and attitude to make this role a success then we would love to hear from Please apply by submitting your CV and or for further details you can contact us on 0330 223