Senior Product Manager

London

6 Month Fixed Term Contract

At Collinson, we like to think big, take big ideas, and create products and services that support our four core capabilities: Loyalty, Travel Experiences, Insurance, and Assistance. Our talented experts have helped nurture and develop a suite of products that enhance the passenger experience for over 20 million managed customers each year, with 17 offices globally, we inspire confidence in the traveller journey with our world-renowned Priority Pass , Lounge Key, and Lounge Pass products that allow access to a global VIP airport lounge

The purpose of our newly created product and innovation function is to enrich people s lives through a sustainable connected travel experience and Our mission is to deliver products and services whilst ensuring safe, reliable, and personalised experiences - in turn creating the world s most valued travel

We re a team of scientists and inventors who use insights to hypothesise, experiment and drive continuous improvements - spearheading the travel and experience industry to new As we embark on our journey of improvement, we re excited to be hiring a Senior Product Manager to strengthen our innovative team and drive our digital product

What does a Senior Product Manager do at Collinson?

As Senior Product Manager, you will drive our digital product strategy for our customer app and web

In this role, you will be defining the product strategy by understanding the consumer problems and build business opportunities to achieve company's overall strategy and goals such as conversion, revenue and customer growth

You will be responsible for the recruitment, development and management of an empowered Product team, who will help you execute the product

Key responsibilities include (but are not limited to):

• Define and develop an innovative product roadmap, and create buy-in for the product vision both internally and with key partners&
• Drive the definition and ongoing management of high-quality outcome-focused product roadmaps based on product vision and
• Drive product launches by working with company leadership, engineering and other product management team
• Deliver high quality business requirements documents and functional specifications on identified product changes, secure sign-off across multiple groups and senior
• Define new features, functionality, and services that improve the customer
• Work with development and technical project teams on creative solutions that provide the right balance between speed and
• Establish, refine and implement mechanisms to ensure cross functional alignment and establish clear escalation
• Deliver the detailed requirements to the development team and work together on delivering them according to a committed schedule and
• Be responsible for timely delivery of high-quality products in accordance with mutually agreed p Work with business partners to perform deep data driven analysis of businesses to surface actionable insights and product requirements for
• Analyse the product's market performance, market data, competitive intelligence, customer and partner input, internal professional and technical support services and other key data sources to define the prioritize the product
• Measure and connect initiative-level outcomes to key metrics that identify the success of your product area, and value for the business Ability to assess and explain the point of diminishing
• Understand the customer journey and work to identify improvements on an on-going
• Communicate progress and work with teams with dependent Ensure delivery of assigned organizational Schedule and secure resources and manage cross-functional teams to deliver these

Key skills and experience to be evidenced within your application include:

• A proven record of building exceptional products that meaningfully solve the most important problems felt by Consumers and achieving the business results
• Product management experience, in a digital-first consumer environment
• Scaled product management in a product-led company a major plus
• Strong experience in managing consumer facing products
• Experience in agile methodologies, OKRs, rapid prototyping and full stack pods to deliver customer products
• Proven experience of defining and owning product roadmaps and requirements
• Excellent data analysis
• Experience in making data-driven product decisions and building business cases around it to get a buy-in
• Experience working with low-fidelity tools (whiteboard, Balsamiq) to design product functionality of the project and its features
• Well-versed in stakeholder alignment and keeping a project on track
• Strategic thinker able to partner multiple stakeholders for cost/value analysis
• Proven ability to establish rapport, credibility and influence others to drive results across a large organization
• Strong management skills with ability to mentor, motivate and get the most out of strong empowered teams
• Solid decision making and prioritization skills
• Experience overseeing and managing complex production schedules; good problem solver
• Independent and self-organized
• Strong leadership and excellent communication skills

When joining Collinson you can look forward to a competitive salary, pension scheme, and further benefits which cover:

• Life Assurance Scheme
• Personal Income Protection
• Private Medical
• Discounted gym membership
• Wellness advice and support
• Cycle to Work Scheme
• Priority Pass Membership (Collinson Exclusive)
• Travel Insurance (Collinson Exclusive)

Our values form the foundation of our business, and the Collinson company culture is built around these values that help to shape a long-term, financially successful enterprise for both our customers and They are summarised across four pillars: Act smarter, Do the right thing, One team, and Be

Collinson s journey started over 30 years ago, when our chairman, Colin Evans, was Managing Director of IAPA, a global travel benefits business with a history stretching back to

Once formed, Collinson was further strengthened by the acquisition of established companies that allowed us to expand on our

We have a team of more than 2,000 employees serving over 5 million own customers each In 2020 Collinson was included in both the Top Track 100 and the Profit Track 100 lists from the Sunday

Collinson is an equal opportunity employer and welcomes everyone to our We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to If you need reasonable adjustments at any point in the application or interview process, please let us

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at